Simphony support from people who know hospitality.
Programming, troubleshooting and consulting for Simphony POS — for hotels, restaurants, stadiums, casinos and every venue in between. Fast remote help, without the vendor runaround.
Everything your Simphony system needs
From a single menu change to a full property rollout, The Micros Man handles the configuration, fixes and planning so your team can focus on guests.
Programming & Configuration
Menu items, pricing, condiments, touchscreens, tax, tenders, discounts and employee classes — built cleanly and documented.
Remote Troubleshooting
Workstations offline, printers not firing, checks stuck, reports off? We diagnose and resolve remotely, fast.
Hardware & Peripherals
Workstations, tablets, handhelds, kitchen displays, printers, cash drawers, scanners and payment devices.
Upgrades & Migrations
Moving from RES 3700, e7 or 9700 to Simphony, or upgrading versions? We plan and execute with minimal downtime.
Network & Low Voltage
Network planning, diagnosis and cabling built for the realities of busy kitchens, bars and concession stands.
Custom SIM Scripts & Integrations
Wish your POS did something it doesn't? Custom SIM scripts can add features beyond the standard setup, plus interfaces and third-party integrations.
If it runs on Simphony, we can support it
Single independent location or multi-property operation — we bring the same hands-on hospitality experience.
Hotels & Resorts
Outlets, room service, banquets, pool bars and PMS posting.
Restaurants
Quick service, casual and fine dining, single sites to chains.
Stadiums & Arenas
Concessions, suites, mobile vending and high-volume event days.
Casinos
Multiple revenue centers, bars and 24/7 operations.
Travel & Cruise
Airports, terminals and ships where speed of service matters.
Clubs & Campuses
Country clubs, corporate dining, universities and more.
Hospitality IT is all we do
The Micros Man was formed in 2002 to serve the technology needs of hotels and restaurants. We know the pressure of a Friday night rush, a sold-out event or a hotel opening — and we build and support systems with that in mind.
One call covers your POS, network and hardware, unlike vendor support limited to a single product. All at a fraction of the cost of full-time in-house IT.
- Deep, hands-on Simphony expertise
- New builds, takeovers, brand and management changes
- Support for RES 3700, e7, 9700 and Simphony
- Refurbished equipment available through our store
Common Simphony questions
Can you support our Simphony system remotely?
Yes. Most Simphony programming, troubleshooting and configuration work can be handled through secure remote access, so you get help quickly without waiting for a technician to arrive. For cabling, hardware installs or on-site needs, call us to talk through options.
Can my POS do something it doesn't do out of the box?
Often, yes. MICROS and Simphony systems can be extended with custom-programmed SIM scripts to add features the standard setup doesn't provide. If there's something you wish your POS could do, tell us what you need and we'll explore whether a custom SIM script can make it happen.
Can you help us move from RES 3700, e7 or 9700 to Simphony?
Yes. We support RES 3700, e7, 9700 and Simphony, so we understand both where you're coming from and where you're going. We'll help plan the migration, carry over your programming and keep downtime to a minimum.
What types of businesses do you work with?
Any operation running Simphony — hotels and resorts, independent restaurants and multi-unit groups, stadiums and arenas, casinos, travel and cruise operations, clubs and corporate dining.
Are you part of Oracle?
No. The Micros Man is an independent hospitality IT company that has specialized in MICROS and Simphony support since 2002. We're not affiliated with Oracle, which means you get direct, personal support and help across your whole technology setup, not just one product.
Do you sell POS equipment?
Yes. Refurbished MICROS equipment is available through our store at themicrosman.com/shop.
What's the fastest way to get help?
Call 818-530-1135. For project inquiries, email info@themicrosman.com with your property name, venue type, Simphony version and a short description of what you need.
New property, takeover or brand change?
Opening, converting or migrating a property is the moment to get your Simphony setup right. We'll help you plan the build, the cutover and the go-live.
Get the Simphony help your business needs
Tell us what's going on and we'll get back to you quickly. One call can cover your POS, network and hardware — no bouncing between vendors.
Looking for refurbished equipment or our other services? Visit themicrosman.com.
System down or need help now?
Call and talk to a Simphony expert directly.
Call 818-530-1135Planning a project, upgrade or new property? Send the details.
Email info@themicrosman.comHelpful to include: property name, venue type, Simphony version and a short description of the issue.